Shipping Policy
Thank you for shopping with us. We’re committed to making sure your little one’s new favourites arrive safely and on time.
Shipping Options
We offer the following shipping options:
🚀 Express Shipping
Estimated delivery: 5–8 business days
Shipping fee: €8.99
📦 Standard Shipping
Estimated delivery: 7–14 business days
Shipping fee: €5.99
🎁 Free Shipping
Estimated delivery: 7–14 business days
Available on orders over €60.
Available shipping methods and estimated delivery times will be shown at checkout.
Order Processing
Orders are usually processed within 1–2 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays will generally begin processing on the next business day. During busy shopping periods, holidays, or special promotions, processing may take a little longer.
Estimated Delivery Time
Express Shipping: 5–8 business days
Standard Shipping: 7–14 business days
Free Shipping: 7–14 business days for orders over €60
Delivery times are estimates and begin once your order has been dispatched. Actual delivery times may vary depending on your location, carrier operations, customs processing, public holidays, weather, or other circumstances beyond our control.
Order Tracking
Tracking information is provided for all shipped orders.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow some time for tracking information to become available after dispatch.
For some orders, items may be shipped separately depending on product availability and fulfilment arrangements.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible. Cancellation requests can usually be accepted within 24 hours of purchase, provided that the order has not already been processed or shipped.
Email: coofse335@outlook.com
Please include your order number and use “Order Cancellation” as the email subject line.
Once an order has been shipped, cancellation may no longer be possible. In this case, please refer to our Return Policy for further assistance.
Incorrect Shipping Address
Please carefully check your shipping details before completing your purchase.
If you notice an incorrect or incomplete address, contact us as soon as possible. We may be able to update the address before your order is processed or shipped.
Once an order has been dispatched, we may be unable to change the delivery address.
Damaged or Incorrect Items
We carefully prepare and package every order. If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.
Please provide your order number and clear photos of the item and packaging where applicable. Our customer support team will review the information and help find an appropriate solution.
Delivery Issues
If your tracking information shows that your package has been delivered but you cannot locate it, please contact us promptly so we can assist you in checking the shipment status.
If a package is returned to us because of an incorrect address, unsuccessful delivery attempt, or failure to collect the package, additional shipping arrangements may be required before the order can be resent.
Customs & Import Duties
Depending on your destination country, your order may be subject to customs procedures, import duties, taxes, or other applicable charges.
Any customs duties, taxes, or fees imposed by the destination country are generally the responsibility of the customer unless otherwise stated at checkout.
Need Help?
If you have any questions about shipping, tracking, delivery, or your order, we’re always happy to help.
Email: coofse335@outlook.com
Our customer support team aims to respond within 24 business hours.