FAQ
What makes your kidswear special?
We carefully select comfortable, stylish, and practical clothing for children. Our collections are chosen with everyday comfort, easy movement, quality, and timeless style in mind.
Where do you ship?
We currently ship to the United States, Canada, Australia, and most European countries. If you're unsure whether we can deliver to your location, please contact us before placing your order.
How much does shipping cost?
Express Shipping: €8.99 — estimated delivery in 5–7 business days.
Standard Shipping: €5.99 — estimated delivery in 7–14 business days.
Free Shipping: Available on orders over €60, with estimated delivery in 7–14 business days.
Delivery times may vary depending on your location, customs processing, and other factors.
How long does delivery take?
Orders are processed promptly after purchase. Once your order has been dispatched, you will receive tracking information by email so you can follow your package.
How can I contact customer support?
If you have questions about an order, product, sizing, shipping, or anything else, we're happy to help.
Email: coofse335@outlook.com
Our support team typically responds within 24 business hours.
What payment methods do you accept?
We accept major credit and debit cards through secure payment gateways. Your payment information is processed securely during checkout.
How do I choose the right size?
Please check the size guide available on each product page before placing your order. We recommend comparing the measurements with clothing that fits your child well. If you are unsure about sizing, please contact us for assistance.
How do I place an order?
Choose your favourite item, select the appropriate size, colour, and quantity, then click Add to Cart. Proceed to checkout, enter your shipping and payment details, and complete your purchase. An order confirmation will be sent to your email.
How can I track my order?
Once your order has been shipped, tracking information will be sent to your email address. You can use the tracking number to follow your package during delivery.
When will I receive my order confirmation?
Order confirmation emails are normally sent shortly after a successful purchase. If you don't see your confirmation, please check your spam or junk folder and make sure the email address you provided was correct.
How do I use a discount code?
You can enter your discount code during checkout. On desktop, enter the code in the discount field and click Apply. On mobile, open the order summary and enter your code. The discount will be applied automatically if the code is valid.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible. We will do our best to assist you, but changes or cancellations may not be possible once an order has been processed or shipped.
What if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and clear photos of the item, and our support team will help resolve the issue as quickly as possible.
How do I return an item?
Items may be eligible for return within 30 days of delivery, provided they are unused, unworn, in original condition, and have all original tags attached. Please contact our support team before sending anything back so we can provide the correct return instructions.
Are children's items safe and comfortable?
We carefully select products with children's everyday comfort and practicality in mind. Product details and materials are provided on the relevant product pages so you can make an informed choice.
Is my payment information secure?
Yes. Payments are processed through secure and encrypted payment gateways. We do not store your full credit card information, helping keep your payment details protected.